Help And Community
Before you ask for help, look for your problem on Troubleshooting. That page lists common problems under the message or state the app shows, so you can find yours from the text on your screen. Each entry explains what the problem means and what to do about it.
If the answer is not there, you have four places to go: the EtherPK community on Discord, email support, GitHub issues and a private vulnerability report. Anyone can read what you post on Discord or in a GitHub issue, but only you and the EtherPK maintainers can read a vulnerability report.
Ask a question on Discord
The EtherPK community is on a Discord server, which you can join with the EtherPK Discord invite.
Never put your EtherPK Account password, your Recovery Code or an agent token in a Discord post or a GitHub issue. Your Recovery Code unlocks your Encryption Keys, and an agent token lets the Headless Client reach parts of your account, such as your list of graphs. See Recovery Code And Device Approval and The Headless Client for more information.
Contact support by email
Email questions about your account, billing or Sync+ to mail@appsoftware.com instead of posting them on Discord. App Software Ltd runs Managed Sync, EtherPK Accounts and Sync+ subscriptions, and this is its support address.
Report a bug or request a feature
Open bug reports and feature requests as issues in the EtherPK Client repository on GitHub. That repository holds the source of both the EtherPK app and the Headless Client, so it is the place for bugs in either one. A bug report should say what you did and what happened instead, so the EtherPK developers can reproduce the problem.
Report a vulnerability
Do not post a security problem on Discord or in a GitHub issue, where anyone can read it before it is fixed. Report it privately instead:
- Open the Security tab in the EtherPK Client repository on GitHub.
- Select Report a vulnerability to start a private report.
- Describe the problem, how to reproduce it and what an attacker could gain.